|CDS signed a letter of intent with Clearstream, a leading service provider in liquidity and collateral management services, to explore the creation of a new triparty collateral management service for Canada. The service would enable Canadian market participants to meet demands for collateral in the most cost effective and operationally efficient way possible. Link to press release. |
TRAX entitlement tracking, was introduced, providing participants with the ability to review events and transaction information online in real-time.
CDS INC. launched a quarterly newsletter for SEDAR users providing a new line of communication for information about scheduled closures, training opportunities, how-to tips, and contact reference guides.
Service level standards - Status as at April 30, 2012
*Excluding customer extensions.
|CDSX availability||³ 99.8% annual average||100%|
|Operational reliability ||³ 99.6% annual average||100%|
|Payment exchange||³ 99.6% annual average* ||100%|
|Days of disruption||0 days||None|
|Disaster recovery plan||CDS will complete a successful annual community involved test once per year, AND|
CDS will complete a successful annual processing cycle test once per year.
|Successfully completed in December 2011|
|Customer service measures|
|Claims||Claims submitted by customers will be processed within 20 business days. Management's decision will be presented to the audit/risk committee at its next meeting for information purposes. ||1 claim under review |
|Entitlement processing measures|
|Payments on payable date – entitlement payments (in dollars) will be paid as follows:|
|³ 99.9% of income entitlements (interest and dividends) on payable date|
³ 99.9% of all corporate actions (reorganizations) on payable date where pre-determined**
**Where not pre-determined, deemed to be date on which funds are released to CDS.