Search results will open in a new window on money.tmx.com.

FAQs

Corporate Actions

Which CDS teams are responsible for Corporate Action Information, Processing and Tax Processing?

CDS has Corporate Action Information and Corporate Action Processing teams in Toronto that are responsible for the securities of issuers beginning with alpha letters A to L, and it has Corporate Action Information and Corporate Action Processing teams in Montreal that are responsible for the securities of issuers beginning with alpha letters M to Z. The Tax and Reconciliation team has members in Toronto and Montreal, but their work is not assigned on the basis of alpha letters.

Whom should I contact if I require information on a specific Corporate Action event?

You can find detailed information on the CDS Corporate Action information source you subscribe to (i.e., CDSX online, CDSX Entitlement file, MT564/68 messages, CDS Corporate Action bulletins).

If you require additional details, you can contact the CDS analyst identified on the CDS Corporate Action bulletin or in the MT564/68 message. Alternatively, you can contact sies-cainfo@tmx.com, sies-processing@tmx.com or your CDS relationship manager.

Whom should I contact when I require information on a payment for a Corporate Action event?

If you require additional details, you can contact the CDS analyst identified on the Corporate Action bulletin or MT564/68 message. Alternatively, you can email sies-processing@tmx.com, or contact your CDS relationship manager.

When does CDS pay me for a Corporate Action / Entitlement event on the payable date?

CDS pays participants immediately upon receipt of funds on the event payable date. The event's external online paying agent can release payments up to 2:30 p.m. CDS has access to disburse payments up to payment exchange, which commences at 4:00 p.m. Events that are not released on the event payable date are carried forward to the next business day. CDS will claim late interest charges on cash obligations on a best effort basis, subject to limitations.

Where can I find CDS Corporate Action/Entitlement procedures?

Refer to the CDS website

What CDS Corporate Action Information products are available?

Refer to the CDS website

What CDS Tax services are available, and whom should I contact for more information?

CDS provides tax withholding services for U.S. and International securities as part of Corporate Action/ Entitlement processing. Refer to the Corporate Action/Entitlement Procedures on the CDS website.

Information on the additional tax services provided can be found on the CDS website.

You can also email a request for information to sies-taxunit@tmx.com.

What are the Corporate Action & Entitlement fees?

Refer to the Depository, Custodial and Entitlement Services section of the CDS Clearing fee schedule.

For customized services in special situations, refer to CDS Special Handling on the CDS website.

Issuers interested in having an additional facility to communicate extraordinary details related to pending, ongoing or completed entitlements and corporate actions should refer to CDS Advisory Bulletins on the CDS website.

Relationship Management

What does PTM stand for?

PTM is the acronym for CDS' Post Trade Modernization program currently in progress. CDS is upgrading from a green screen main frame to a web-based platform called BaNCs.

How can I reach the Post Trade Modernization Team (PTM)?

Their email: cdsptm@tmx.com 

Who can assist me with T3, T5 and T5013 Mutual Fund and Limited Partnership Tax Breakdown Postings and/or subscriptions?

For new and existing subscribed CDS Participants please contact: CDSRelationshipMgtm@TMX.com 

For new and existing subscribed Issuers please contact: Innovationsup@tmx.com 

For any new non CDS Participant please contact: Datasales@TMX.com 

For information on this product and service offering: https://www.tmxinfoservices.com/resource/en/412 

Is it possible to move a position held at CDS to Australia/CHESS?

CDS does not have a participation agreement or link agreement with CHESS. CDS does have a link service agreement with Cavali and this information is found in the CDS International Services manual, which describes the extent of such services.

Can we receive CDS bulletins in a parseable format, such as XML, JSON, etc.?

Aside from the free access to CDS Basic Bulletins (portal), ( Bulletins ) Participants can subscribe to the following:

CDS Enhanced Bulletins is an online web service that provides comprehensive coverage on corporate actions for Canadian equity and debt securities. The service is available in English and French. Mandatory and voluntary corporate actions are covered, including:

  • Cash and stock dividends
  • Stock splits and consolidations
  • Rights and warrant issues
  • Spin-offs
  • Mergers
  • Purchase offers and plans of arrangement
  • Redemptions
  • Related underlying SEDAR® documents are attached
  • Frequency: Updated daily
  • Delivery: Online web

The CDS Advisory Bulletins service provides issuers with an additional facility for communicating extraordinary details related to pending, ongoing or completed entitlements and corporate actions.

Delivery: Web, MT564/MT568 (ISO 15022)

Depending on the nature of the message, the details of the bulletin will also be delivered via MT564 – Entitlements Notification and MT568 –.

Entitlements Narrative message.

Price: $1,125

What is required to become a transfer agent with CDS?

  1. Be a recognized trust company in Canada regulated by OSFI, or be a financial entity regulated by an SRO (Self-Regulatory Organization) or government body.
  2. Execute a Transfer Agent agreement with CDS (Limited Purpose Participation).
  3. Provide a Regulator's "Letter of Good Standing" to CDS on an annual basis.
  4. Have in place a Financial Institution Bond (FIB) acceptable to CDS.
  5. Be appointed or engaged to act as a transfer agent for a minimum of ten CDSX-eligible securities (issues) OR a minimum of five Issuers that issue CDSX-eligible securities.
  6. Provide annual audit financial statements to CDS, upon request.

How much does it cost to become a CDS ATON Participant?

$8,175.00 + applicable taxes - covers, application processing and system setup, minimum of $1,000 in activity per month, $235.50 in monthly ledger fees

Do you need to have regulatory oversight for CDS Participation?

Yes, every Participant must have regulatory oversight, either federally or provincially or with a recognized self-regulatory organization (SRO), in order to have CDS full or limited participation.

How do I contact CDS?

CDSRelationshipMgmt@TMX.com, CDSCustomerSupport@TMX.com

How often does a CDS password expire?

The CDS standard for passwords is a minimum of six characters that include at least one alphabetic and one numeric character. CDS passwords can also include the following characters: #, $ and @. The following security measures exist for passwords:

  • Passwords expire every 30 days. When a password expires, a message displays prompting the participant to change their password.
  • Passwords must be re-entered if a participant leaves their session inactive for 20 minutes while they are logged on.
  • Participants who forget their password must contact their customer security administrator, who will assign a new password. Participants are prompted to
  • change this password the first time they log on with it.
  • Logon IDs are suspended if a participant enters their password incorrectly five consecutive times.

What does "CDS" stand for?

Canadian Depository for Securities Limited, The (CDS®). See also the CDS Glossary.

Is CDCC and CDS one and the same?

CDCC is the Canadian Derivatives Clearing Corporation that manages the clearing and settlement of products such as options and futures, servicing its Members. CDS is the Canadian Depository for Securities and Clearing settlements for debt & equity securities, servicing its Participants, these are 2 distinct and separate clearing organizations within TMX.

How can I contact CDCC?

CDCC Client Services can be reached at cdcc-cs@tmx.com

Collateral Banking

As a Deliverer, why am I still liable if my outstanding position is zero or positive?

A Deliverer is not relieved of their buy-in liability during the buy-in execution period, even if it has moved from a short position to a flat or long position due to netting.

As a Deliverer, why am I still liable if my buy-in obligation(s) were fulfilled after 2:30 p.m. ET?

A Deliverer may be held liable if settlement of the fail-to-deliver CNS position occurs after 2:30 p.m. ET (12:30 p.m. MT, 11:30 a.m. PT).

As a Receiver, why can't I change the buy-in status from Intent to Execute? I still haven't received any positions from CNS.

The unserviced quantity is the amount of the buy-in at the time that CNS attempted to deliver but the Receiver was unable to meet the Risk Edits. For more information, generate a Receiver Activity Report in the Buy-in Menu, RMS ID: XXXX0000531 BUY-IN FOR REC-INTRADAY

As a Deliverer, can I participate in a buy-in as a cash trader?

Yes, provided that you are acting on behalf of a client (not a non-client or inventory order).

As a Receiver, when am I eligible to execute a buy-in on my own?

You are eligible to go out on your own if the security in question has been posted on the Final Buy-in List for three consecutive business days.

When is the deadline for a Receiver to change buy-in status from Intent to Execute?

12:30 p.m. ET
(10:30 a.m. MT,
9:30 a.m. PT)

When is the deadline for a Deliverer to request a buy-in extension?

1:30 p.m. ET
(11:30 a.m. MT,
10:30 a.m. PT)

When is the deadline for a Receiver to respond to buy-in extension requests?

2:00 p.m. ET
(12:00 p.m. MT,
11:00 a.m. PT)

What types of collateral are acceptable for CDS's collateral pools?

Please refer to Participating in CDS Services, section 15.1 Acceptable Collateral
www.cds.ca,
Bulletins & Resources
Forms & Documentation
User Documentation

What are the wire instructions for covering CAD Collateral Pools?

For CAD /LVTS wire instructions for a CDS Account at the Bank of Canada

Bank Name/Address: Bank Of Canada
234 Wellington St. Ottawa, ON, Canada, K1A 0G9
Bank of Canada BIC Code: BCANCAW2
Bank of Canada Transit: 00006177
Beneficiary Name: CDS Clearing and Depository Services Inc.
Beneficiary Account: 15451-3
Beneficiary BIC Code: CDSLCATT

Beneficiary Address: 100 Adelaide Street West, Toronto ON, M5H 1S3

What are the wire instructions for covering New York Link Participant Fund (NYLU)?

USD Wire /Fedwire Instructions for CDS Account at Harris Bank
Bank: BMO Harris Bank N.A.
Address: 111 West Monroe Street
Chicago, Illinois 60690-0755
Telegraphic ID: BMO HARRIS BANK NA
Account Number: 2032126
ABA Number: 071000288
FAO: CDS Clearing and Depository Services Inc.
BIC Code for BMO Harris: HATRUS44

Beneficiary Address: 100 Adelaide Street West, Toronto ON, M5H 1S3

What is the deadline for covering collateral deficiencies?

For NYLU, the deadline is 9 a.m. ET.

For all other collateral pools, the deadline is 10 a.m. ET.

Which collateral pool/participant funds are cash only as collateral?

CNS DEFAULT FUND (CNSD) - CAD funds
CNS LIQUIDITY FUND (CNSL) - CAD funds
CDS PART FUND FOR NEW YORK LINK (NSCU) - USD funds
NSCC PART FUND FOR NEW YORK LINK (NYLU) - USD funds

How often are the requirements changed/updated?

CNSC - CNS participant fund requirements are updated Daily.
CNSD - CNS default fund requirements are updated Monthly, Triple Witching and ADHOC.
CNSL - CNS liquidity fund requirements are updated Monthly, Triple Witching and ADHOC.
DDLU - CDS participant fund for DTC Direct Link requirements are updated quarterly.
EXTC - Extenders' collateral pool requirements are updated quarterly.
NSCU - CDS participant fund for New York Link requirements are updated Monthly and ADHOC.
NYLU - NSCC participant fund for New York Link requirements are updated Daily.
RCPC - Receivers' collateral pool - CAD requirements are updated quarterly.
RCPU - Receivers' collateral pool - USD requirements are updated quarterly.
SATC - Settlement agents' collateral pool requirements are updated quarterly.

How to pledge to CDS Collateral CUIDS

CDSX - CUSTOMER FUNCTIONS
COLLATERAL MANAGEMENT MENU
PLEDGE TO CDS MENU
COLLATERAL ENTRY,
PLEDGE TYPE, ROLE: B (BORROWER),
CUID,
LOAN AMOUNT <LEAVE BLANK>
F8 TO NEXT SCREEN,
CUSIP OF BOND,
QUANTITY
Type "CA"
PRESS <F10> TO SAVE

How to modify a pledge to CDS Collateral CUIDS

CDSX - CUSTOMER FUNCTIONS
COLLATERAL MANAGEMENT MENU
PLEDGE TO CDS MENU
COLLATERAL MODIFY,
ENTER CUID,
SELECT EXISTING PLEDGE ID,
TAB DOWN
ENTER NEW CUSIP OR INCREASE THE QUANTITY
PRESS <F10> TO SAVE

Can I use my NSCU excess cash collateral to cover my NYLU cash deficiency on the same day?

Yes

Can I use my NYLU excess cash collateral to cover my NSCU cash deficiency on the same day?

No

Can I use my CNSC pledge collateral to cover my CNSD and CNSL pool?

No, because CNSD and CNSL are only cash collateral requirement

ISIN

Support

I am having difficulty with your website and cannot submit an ISIN Issuance (CUSIP) request. Who can I contact to resolve the problem?

During business hours of 8:30 a.m. to 5 p.m. Eastern Time, Mondays to Fridays (excluding holidays), please contact eligibility@cds.ca. During all other times, please contact IT Service Desk at 416-467-8220 or email servicedesk@cds.ca.

Who do I contact if I have general questions?

For general questions about ISIN Issuance requests, contact CDS Onboarding at eligibility@cds.ca. After a request has been submitted or saved as a draft, you will need to provide the ISIN issuance request number.

How do I complete the ISIN Issuance screens?

Refer to the Help tab within the application.

Orders

How do I know if I need a new ISIN?

If there is doubt whether a new ISIN is required for your transaction, please submit a new ISIN Issuance request with the appropriate supporting documentation. Upon receipt and review of the documentation, we can assist in determining whether a new ISIN is required.

How long will it take to process my request?

The request should take one business day to complete, provided all the required documents and information is included. Requests received after 4:00 p.m. ET will be considered submitted next business day. Requests are subject to Canadian and U.S. holiday processing.

Note: Requests for Multiple ISIN's (such as Mutual Funds, Multiple Series, NHA's and Medium Term Notes of the same Issuer) may take longer than the usual one business day to complete.

For more information on how this may impact your request, contact CDS Onboarding at eligibility@cds.ca.

How can I check the status of my request?

You can check the status of your request at any time by clicking the "View an existing ISIN request" link on the ISIN issuance page. You will need to provide your ISIN issuance request number (provided on the email notification from CDS) and email address on file with the request. 

Why should I include an alternate email?

An alternate email is important to ensure that there is someone to handle ISIN Issuance requests in the event that you are absent during the processing period.

Can I save a request in progress and return to it later?

Yes, you can save your request as a draft. Your request will remain accessible for five calendar days at which time it will be purged from the system. During that time, you may edit or update your request at any time until you submit the request. The five days restarts every time you re-save your request. Once the request has been submitted, you will not be able to change it.

Can I cancel my request at any time?

No. Once you have submitted your request it cannot be changed or cancelled.

How many items can I add to an ISIN issuance request?

As long as the items have the same issuer, there is no limit on the number of items you can add to a request.

How will I know if my request has been completed?

You will receive an email notification when the request is complete. You can check the status of your request online by clicking the "View an existing ISIN Issuance request" button on the ISIN issuance page.

What if my request is missing some necessary information? Will I be contacted?

Requests that are missing required documents and information will be put in a status of Requestor and you will be notified by email. Requests for additional documents and information should be completed as soon as possible. If a request is in Requestor status for more than three days, the request may be rejected and you will need to resubmit. Please log back into the ISIN application to attach or provide the requested information / documentation. Once the document(s) has been uploaded, please insert a comment before submitting the request back to CDS for processing.

How do I obtain an Unqualified Letter?

In order to obtain an Unqualified Letter, please submit a request via the ISIN Issuance application. Please select "Unqualified Letter" from the drop down menu under the "Issue/Offering Information" section.

How do I make my ISIN/CUSIP eligible in CDSX?

Please refer to the ISIN Eligibility FAQ.

Troubleshooting

I am having difficulty attaching documents. How can I provide the required documents?

The system accepts PDF files only and the file size must not exceed 10 MB per PDF. If your document exceeds this size, please re-save the document in multiple, smaller documents.

I lost my ISIN issuance request number; how can I locate it?

Send an email with the name of the requesting issuer and estimated date of the request to CDS Onboarding at eligibility@cds.ca. CDS Onboarding will send you the ISIN issuance request number or contact you for more information.

I submitted my order but I did not see a confirmation page. What is the status of my order?

If a valid email address was provided and the payment was processed successfully, a confirmation email is sent immediately. Please also verify the spam/junk inbox.

I submitted my request and did not get a notification email. What do I do?

It may take a few minutes for the email to arrive. If you do not receive a notification email, confirm that the email address you provided is valid. Also, check your junk email folder for your notification email to make sure it was not filtered. Once you mark emails from ISIN Issuance as not junk email, you should receive all the relevant email messages from ISIN Issuance.

Can I update my contact information once I have submitted the request?

No. If you have made a mistake, contact CDS Onboarding at eligibility@cds.ca.

I accidentally submitted my request twice. What do I do?

Immediately contact CDS Onboarding at eligibility@cds.ca. A penalty fee will be charged.

Payment and Invoicing

What forms of payment do you accept?

  • CDS participants and non-participants - Credit card (Visa and Mastercard).
  • CDS participants - Monthly invoice.

Will I receive proof that my credit card payment has been processed?

Yes. You will receive a transaction receipt through email as proof that your credit card payment has been made, if a valid email address is provided.

When will my credit card be charged?

Once we have received your request, your credit card will be pre-authorized, and your request sent to CDS for processing. Once the request is complete, your account will be charged and you will receive a confirmation email providing you with an invoice. We do not charge your account until the request is complete.

When will I receive my invoice (CDS participants only)?

On the seventh business day following the end of the month, you will receive an invoice listing all billable activities for your CUID.

How much does it cost to request an ISIN?

All fees for this service are available on the CDS price list (www.cdsservices.ca).

Will I be charged for rejected items?

Yes, a penalty will be applied to rejected items (Code 4740). All fees for this service are available on the CDS price list (www.cdsservices.ca).

What do I do if my request goes into a Failed status?

If a request is not completed in five business days, the pre-authorization might no longer be valid. You might need to resubmit your request.

My credit card was declined. I know that I have sufficient funds, what do I do?

First check that you have entered the credit card number correctly and that you are using the correct expiration date. Then check with your credit card company to be sure that the card has ample funds available and that the card is currently active. We also recommend contacting your credit card company to determine if there is an issue with the provider that can be resolved.

What name will appear beside the charge on my credit card statement?

Charges on your credit card will display as: "CDS SMS ISIN ISSUANCE."

I am GST exempt. Is it possible to process my request without GST?

  • Non-participants - No, you must reclaim your GST outside of the application. For further details, contact the Canada Revenue Agency (www.cra.gc.ca) at 1-800- 959-8287.
  • CDS participants - Yes, if CDS is aware of a tax exempt status and have logged in to the ISIN Issuance service, your request will be processed without GST.

How do I identify phishing emails?

Do not respond to any email requesting personal information. ISIN Issuance does not request personal information be sent through email.

ISIN Eligibility

Support

I am having difficulty with your website and cannot submit an ISIN Eligibility request. Who can I contact to resolve the problem?

During business hours of 8:30 a.m. to 5 p.m. Eastern Time, Mondays to Fridays (excluding holidays), please contact eligibility@cds.ca. During all other times, please contact IT Service Desk at 416-467-8220 or email servicedesk@cds.ca.

Who do I contact if I have general questions?

For general questions about ISIN eligibility requests, contact CDS Onboarding at eligibility@cds.ca. After a request has been submitted or saved as a draft, you will need to provide the ISIN eligibility request number.

How do I complete the ISIN Eligibility screens?

Please click on "Create a new eligibility request" and refer to the Help for additional details. Please note that the "Security Number" is the full ISIN without any spaces. For assistance with the Issuance Type, please refer to the Eligibility Category Descriptions. Please note that the "Issuance Type" references only the securities which are settling through CDS.

Orders

When can I file my eligibility request?

Once final supporting documentation and closing/effective dates are available, the eligibility request can be submitted. Eligibility requests submitted less than 2 business days prior to closing/effective date will be subject to a tiered late fee schedule.

Example: For a closing date on Wednesday, the eligibility request should be submitted prior to noon Eastern Standard Time on Monday to avoid late fees.

Why do I need to file an eligibility request if I have already filed an ISIN Issuance request and received an ISIN?

The ISIN issuance application only provides the ISIN and CUSIP which are the security identifiers. If the securities are to be settled, deposited or closed through CDS, a separate ISIN Eligibility request will be required in order to make the ISIN/CUSIP eligible for trade clearing and settlement in the depository.

How much does it cost to request Eligibility?

Please refer to the fee schedule at www.cdsservices.ca for full listing of fees. There are up to 3 potential fees involved in processing Eligibility requests:

  1. Non refundable eligibility fee is applicable to all requests (Code 6236)
  2. Potential Late Fees for requests submitted with less than 2 business days to closing (Code 6238, 6237 and 6239)
  3. Certificate Fees for certificated issues (Code 6232)

What are the potential Late Fees?

Please refer to CDS website for full listing of Fees (www.cdsservices.ca). The 3 potential Late Fees are:

  • 48 hour late fee (Code 6238)
  • 24 hour late fee (Code 6237)
  • Closing date late fee (Code 6239)

* Note: Same day requests are not accepted after 1:00PM ET on Closing Date

How long will it take to process my request?

The time required to complete a request is dependent on numerous factors such as submission time, volumes, and additional documentation/information requirements. As such, completion times can vary. We aim to complete the requests no later than the day prior to closing/effective date.

How can I check the status of my request?

If a valid email address was provided and the payment was processed successfully, a confirmation email is sent immediately. You can check the status of your request at any time by clicking the "View an existing eligibility request" link on the ISIN Issuance and Eligibility page. You will need to provide your ISIN eligibility request number (provided on the email notification from CDS) and requestor email address on file with the request.

Can I save a request in progress and return to it later?

Yes, you can save your request as a draft. Your request will remain accessible for five calendar days at which time it will be purged from the system. During that time, you may edit or update your request at any time until you submit the request. The five days restarts every time you re-save your request. Once the request has been submitted, you will not be able to change it.

Can I cancel my request at any time?

No. Once you have submitted your request it cannot be changed or cancelled. If eligibility is no longer required for your issue, please email CDS Onboarding at eligibility@cds.ca and we will reject the request. Please note that fees are non refundable.

How many items can I add to an ISIN Eligibility request?

The application will accept 1 eligibility application per ISIN. If an ISIN has been entered in an eligibility request that is in Draft or Submitted status for an ISIN, the application will not accept another application for the same ISIN. If you are having trouble submitting an application and have attempted numerous times, please check your emails for the draft request ID. ** See Troubleshooting section **

What type of documents are not accepted for an Eligibility request?

Some examples of documents that are not acceptable for the purpose of requesting eligibility are Listing Applications, Press Releases and Listing Venue Bulletins.

What is the required documentation for an Eligibility request?

Supporting documentation for eligibility requests cannot be draft or preliminary and must be in final, approved form. Draft documentation could result in rejection of the application. See below for examples of supporting documentation. Please note that the list is not exhaustive.

New Issue:

Offering document such as Prospectus, Prospectus Supplement, Offering Memorandum, Subscription Agreement, Term Sheet, Rights Offering Circular, Base Shelf Prospectus, *Warrant Indenture, *Trust Indenture

*Indentures alone are not sufficient as supporting documentation. These documents could be provided as supplemental information to the offering document.

Corporate Action:

Final documentation approving the corporate action such as Filed Articles of Amendment, Certificate of Name change, Executed Directors Resolutions, Court Approval, Certified Minutes to Shareholder meeting, Articles of Amalgamation.

How will I know if my request has been completed and my security is eligible?

You will receive an email notification when the request is complete. This email is the confirmation of eligibility. There is no document or report which confirms eligibility. You can check the status of your request online by clicking the "View an existing Eligibility request" button on the ISIN Issuance and Eligibility page.

What if my request is missing some necessary information? Will I be contacted?

Requests that are missing required documents and information will be put in a status of Requestor and you will be notified by email. Requests for additional documents and information should be completed as soon as possible otherwise the issue's eligibility and ability to settle via CDSx could be delayed. If additional documentation is required, please log back into the request and upload the required documentation. Once the document(s) has been uploaded, please insert a comment before submitting the request back to CDS for processing.

Troubleshooting

I am having difficulty submitting my request. How can I submit the request?

The application is compatible with the Internet Explorer web browser. Please open a new Internet Explorer browser window. Please go to the Tools section and delete the cookies and browsing history. Once complete, you can try submitting a new request or view an existing request if you have one in Draft Status. If a Draft request has been started, you will have an auto generated email which will provide the Request ID to retrieve and complete.

I am using Internet Explorer and still cannot submit my request. How do I proceed?

Please verify your email for the application's auto generated email notifications. If you have attempted numerous times to submit a request, you may have started multiple Draft requests. Please check the Request ID numbers and be sure you are trying to complete the correct one. Please also close the current browser window. Please open a new browsing window and delete the browsing history and cookies. If you still cannot submit your request, please take a screenshot of the error message you may be receiving and email it to CDS Onboarding Group at eligibility@cds.ca for further review.

I am having difficulty attaching documents. How can I provide the required documents?

The system accepts PDF files only and the file size must not exceed 10 MB per PDF. If you are sending a larger file, please save the document in multiple smaller documents.

I lost my ISIN eligibility request number; how can I locate it?

Send an email with the ISIN you are requesting eligibility for to CDS Onboarding Group at eligibility@cds.ca. CDS Onboarding Group will send you the ISIN Eligibility request number or contact you for more information.

I submitted my request and did not get a notification email. What do I do?

It may take a few minutes for the email to arrive. If you do not receive a notification email, confirm that the email address you provided is valid. Also, check your junk email folder for your notification email to make sure it was not filtered. Once you mark emails from ISIN Eligibility as not junk email, you should receive all the relevant email messages from ISIN Eligibility. If your email address is incorrect or you still haven't received the notification email, contact CDS Onboarding at eligibility@cds.ca.

Can I update my contact information once I have submitted the request?

No. If you have made a mistake, contact CDS Onboarding at eligibility@cds.ca.

Payment and Invoicing

What forms of payment do you accept?

  • CDS participants and non-participants - Credit card (Visa and Mastercard).
  • CDS participants - Monthly invoice.

Will I receive proof that my credit card payment has been processed?

Yes. You will receive a transaction receipt through email as proof that your credit card payment has been made, if a valid email address is provided.

When will my credit card be charged?

Once the request is submitted, your account will be charged immediately and you will receive a confirmation email providing you with an invoice.

When will I receive my invoice (CDS participants only)?

On the seventh business day following the end of the month, you will receive an invoice listing all billable activities for your CUID.

My credit card was declined. I know that I have sufficient funds, what do I do?

First check that you have entered the credit card number correctly and that you are using the correct expiration date. Then check with your credit card company to be sure that the card has ample funds available and that the card is currently active. We also recommend contacting your credit card company to determine if there is an issue with the provider that can be resolved.

What name will appear beside the charge on my credit card statement?

Charges on your credit card will display as: "CDS CLEARING AND DEPOSITORY"

I am GST exempt. Is it possible to process my request without GST?

  • Non-participants - No, you must reclaim your GST outside of the application. For further details, contact the Canada Revenue Agency (www.cra.gc.ca) at 1-800- 959-8287.
  • CDS participants - Yes, if CDS is aware of a tax exempt status and have logged in to the ISIN Eligibility service, your request will be processed without GST.

How do I identify phishing emails?

Do not respond to any email requesting personal information. ISIN Eligibility does not request personal information be sent through email.